Making a complaint about the NHS

For NHS patients, the NHS Constitution explains your rights when making a complaint. Amongst other things you have the right to: Have your complaint dealt with efficiently and properly investigated. Know the outcome of any investigation into your complaint. Take your complaint to the Parliamentary and Health Service Ombudsman if you are not satisfied with the way that the NHS has dealt with your complaint.

Why make a complaint against the NHS?

Making a complaint can be very helpful for a number of reasons: It lodges your complaint with the NHS service, which will then investigate and respond. It is an opportunity to get an explanation as to why you were treated in a certain way. You may be offered a complaint meeting with key members of staff and those who were in charge of your treatment so that you can ask them questions face-to-face. The response to the complaint may be very helpful in terms of bringing a claim for medical negligence compensation. It may contain an admission of fault for example which could make bringing a claim much easier.

Claims against the NHS | Nelsons Solicitors

Complaints against the NHS

If you have been injured while in the care of the NHS, you are entitled to make a complaint. Every NHS organisation has a complaints procedure, including hospitals, GP surgeries and dentists. Most private healthcare providers will also have a complaints procedure.

Making a complaint about the NHS
For NHS patients, the NHS Constitution explains your rights when making a complaint. Amongst other things you have the right to:
- Have your complaint dealt with efficiently and properly investigated.
- Know the outcome of any investigation into your complaint.
- Take your complaint to the Parliamentary and Health Service Ombudsman if you are not satisfied with the way that the NHS has dealt with your complaint.
Why make a complaint against the NHS?
Making a complaint can be very helpful for a number of reasons:
- It lodges your complaint with the NHS service, which will then investigate and respond.
- It is an opportunity to get an explanation as to why you were treated in a certain way.
- You may be offered a complaint meeting with key members of staff and those who were in charge of your treatment so that you can ask them questions face-to-face.
- The response to the complaint may be very helpful in terms of bringing a claim for medical negligence compensation. It may contain an admission of fault for example which could make bringing a claim much easier.

Claims against the NHS for medical negligence

At Nelsons, our team of medical negligence solicitors in Derby, Leicester and Nottingham may be able to assist you with drafting the complaint. If you have already made a complaint and received a response then we can review this for you and advise whether you have a claim for medical negligence compensation.

We are always happy to discuss the circumstances of your potential claim against the NHS, either over the phone, via email or where appropriate at a meeting.

We offer:

No win, no fee services
Help with rehabilitation for your injuries
A friendly team of experts

We are members of the Law Society Clinical Negligence Panel – a specialist qualification held by experienced medical negligence solicitors – and are recognised by the independently researched publications, The Legal 500 and Chambers and Partners.

Testimonials…

"Nelsons Solicitors Limited has an experienced personal injury team that specialises in handling severe and catastrophic injury cases. The firm features on all appropriate and approved personal injury panels, including Headway and Spinal Injuries Association.”
The Legal 500
"...The team is knowledgeable about a broad range of severe and catastrophic injuries on both the personal injury and clinical negligence fronts, including spinal and orthopaedic injuries. Multi-party actions and inquest-related litigation are also areas where the group demonstrates a proven track record..."
The Legal 500
“Noteworthy team of clinical negligence practitioners with a proven track record in handling diverse and complicated mandates. Possesses particular experience in birth and spinal injuries with further skill in inquests and human rights issues.”
Chambers and Partners
"Professionals second to none’ and ‘the best in every aspect’, Nelsons Solicitors Limited‘s‘ well-established Nottingham and Derby practice retains its market leading position in personal injury claimant work, and particularly, in the case of severe and catastrophic injuries..."
The Legal 500 2023
"Genuine caring compassionate, Nelsons are the best in every aspect – professionals second to none. A rare gem."
Referee feedback provided to The Legal 500 2023
"Nelsons provide a first class service for clinical negligence and personal injury at a reasonable cost compared to their competitors."
Referee feedback provided to The Legal 500 2024
"The team has some very experienced lawyers in the team and has a broad range of people so the team works well. They are experts in large complex brain injury and clinical cases. They are very good indeed with clients and experts alike. They have good relations with the other side, which is most important."
Referee feedback provided to The Legal 500 2024

Claims against the NHS – Contact us

To find out more about compensation claims against the NHS, please contact us to discuss how our medical negligence solicitors in Derby, Leicester and Nottingham can help you.

For a quick response to your enquiry, call us or complete our online enquiry form.